Scottish Enterprise Tourism Customer Service Conference
Developing excellent customer service is an essential ingredient of business success. Scottish Enterprise, with support from VisitScotland, has organised a Customer Service Conference to give tourism businesses valuable insights from world-class speakers. The event, being held on 11 March, at the Old Fruitmarket in Glasgow, also offers an excellent networking opportunity.
Developing excellent customer service is an essential ingredient of business success. Scottish Enterprise, with support from VisitScotland, has organised a Customer Service Conference to give tourism businesses valuable insights from world-class speakers. The event, being held on 11 March, at the Old Fruitmarket in Glasgow, also offers an excellent networking opportunity.
The cost is just £85 plus VAT, per delegate, and includes lunch. Places are limited, so book now to avoid disappointment. You can find full details on speakers, and can register for places online, through the Scottish Enterprise website:
Masterclass: Marketing Judo
Richard Richardson, co-author of the book Marketing Judo, turned Harry Ramsden's from a single fish and chip shop into a highly successful brand. And he did it on a shoestring budget. Learn the seven moves of "marketing judo" and boost your own business profile at a special masterclass next month, organised by Scottish Enterprise.
The event takes place at Gleneagles Hotel, Perthshire, on February 26. Full details are on the Scottish Enterprise website
Scottish Enterprise Tourism Executive Seminar: How To Think Differently with Nigel Barlow
Scottish Enterprise has organised a one day, intense seminar with author Nigel Barlow, to look at everyday creativity and how it can be applied equally to personal or business life. Attend this event and find better or different answers to familiar problems.
This is designed for senior members of tourism and hospitality teams and is limited to a small number of delegates to ensure maximum interaction and networking.
This executive seminar is being held in Edinburgh (on 12 March) and Glasgow (on 13 March). Book before January 29, and pay just £195 plus VAT for each delegate. After January 29, the full price of £225 plus VAT will apply. For full details, and to register, please visit
http://www.scottish-enterprise.com/tourismevents
Scottish Enterprise Business Insights
Scottish Enterprise have lined up three Business Insight events over the next few weeks on Food Destinations, Heritage Tourism and Arts and Performance Venue Management. These are half-day events with a practical edge - and all are great value at just £25 per delegate (plus VAT) . . . including lunch.
The Insight season kicks off in Perth on 29 January with a session on Food Destinations looking at the "Cittaslow" concept related to food tourism. Then it's off to Stirling on 5 February for a workshop on Heritage Tourism. If you run a business in a historic area - or with a historic element - this event is for you. On 18 March we also have a half-day event on getting the most out of our Arts and Performance Venues, with a focus on how the former Millennium Dome has become one of the top arts venues in the UK. All the Business Insights run from 10 a.m. to 1 p.m.
Full details are on website. www.scottish-enterprise.com/tourismevents
