Scottish Enterprise have a number of events coming up soon, including the launch of the Online Foodkit and an update on 100K Welcomes.
Details are given below but more information can be found at the website www.scottish-enterprise.com/tourismevents
Scottish Enterprise Tourism Management Development Programme
The Scottish Enterprise Tourism Management Development Programme 2007/2008 will shortly commence, consisting of:
- National Conferences,
- Executive Seminars,
- Learning Journeys,
- Masterclasses,
- Business Insights
- and many more local courses and partner events.
The first of these events will be the Sustainable Tourism Conference, which will take place in October 2007, followed by the popular Business Tourism Conference in November and the Customer Service Conference next Spring.
All Masterclasses will take place at Gleneagles Hotel and will cover the following topics; Attracting, Developing and Retaining Top Talent, Marketing Judo and Customer Service and will include fantastic inspirational and motivational speakers.
Also featured are Executive Seminars on How to re-think your business, Business Insights including Performance Venue Management, Food Tourism and Heritage and a Learning Journey to the Schindlerhoff Hotel in Germany.
Scottish Enterprise Sustainable Tourism Conference
This conference will take place on Tuesday 2 October 2007 at the Radisson SAS Hotel, High Street, Edinburgh from 09.30 - 16.00, hosted by well-known writer and broadcaster Muriel Gray. It will provide inspirational thinking alongside practical advice in this fast developing area. Auden Schendler of the Aspen Snow Mass resort and Sarah Rooney of the Rezidor Group are just two of the main speakers who will be featuring on the day.
This event will also provide first hand accounts in sustainable tourism success with insights from the Cairngorm National Park, Loch Lomond and the Trossachs National Park, Strattons Hotel & Restaurant, Norfolk, Wilderness Scotland and Centre for Alternative Technology.
Scottish Enterprise Learning Journey, Schindlerhof Hotel, Germany
The Executive Development Learning Journey to the Schindlerhof Hotel during 2006 was so successful that Scottish Enterprise have decided to bring it back by popular demand and host another two events, which will take place on Friday 11 - Sunday 13 January and Sunday 13 – Tuesday 15 January 2008. Discounts are available for early bird bookings.
100k Welcomes
Find out how the Scottish Parliament and the Palace of Holyroodhouse have benefited from 100k Welcomes training and also about future 100k Welcomes programmes coming up in September.
A highly successful and motivational 100k Welcomes Leadership Programme was held for The Palace of Holyroodhouse on 31 May and 1 June 2007 where 9 managers attended. The course was led by Jennifer Medcalf of Tall Poppies Scotland, one of over twenty licensed 100k welcomes trainers throughout Scotland. The Leadership course is designed to support ‘leaders at all levels’ and the objective of this two day course is to build an understanding of how the Scottish experience is livered through great service
Due to the success of the Leadership course it was decided that it would be a good idea to try to organise the training of front line staff (Operations Course) in conjunction with another organisation, namely the neighbouring Scottish Parliament, who independently had been keen to do the training for both front line staff and also managers. The joint event took place over two days at the Scottish Parliament at Holyrood.
The objective was to encourage a heightened awareness of the customer experience at both venues. Both businesses are similar as their core role is not specifically centred on the visitor (one being a working Parliament and one being a working royal palace) so it seemed likely that the two organisations could, and did, learn from each other's experiences.
Website: www.100kwelcomes.co.uk/
Future Training Course: Tourism Values Experience (100k Operations Programme)
This is a fully funded one day Customer Care programme for over 50 year olds employed in the Tourism Industry. Using motivational delivery styles and bringing the customer experience alive, delegates will understand how to develop and lead innovative and profitable customer experiences at all levels. The course will be delivered through a motivated, productive and loyal team and will take place on Tuesday 25 September 2007 at 9.30am - 430pm in Dumfries.
For more information on this particular course contact Keith Emery of Empact Training on 01560 322416 or mail@empact-training.co.uk - Delegates will be required to complete a pre and post course questionnaire.
Online Foodkit Launched by Food Tourism Scotland
An online Foodkit launched by Food Tourism Scotland went live this week and aims to support Scotland’s tourism sector to source and serve, fresh, local, seasonal and distinctive food to ensure that visitors to Scotland take home a positive, memorable food experience.
This new resource, geared to help Scottish tourism businesses reap maximum economic benefit from Scotland’s larder, aims to encourage and assist Scotland’s tourism sector to source and serve, fresh, local, seasonal and distinctive food to ensure that visitors to Scotland take home a positive memorable food experience.
The Food Tourism Scotland foodkit is free and available at www.foodtourismscotland.com
