Customer Care Seminar

Wednesday 21 November,
Aston Hotel, The Crichton, Dumfries, 6pm-7:30pm

Interested in learning about that initial step in attracting your customer, the importance of good customer care and how you can make a difference within your business?

Alison Kirkwood, an HR Specialist will deliver this seminar and will discuss the following topics:

1. The sales environment: marketing for many businesses begins with the shop front. Are your premises attractive and welcoming?

2. The relationship between every employee and the sales figures

3. The people: “Just employ nice people” – Is this enough?

4. Standards of behaviour and training

5. Communication: the importance of getting it right, whether you deal with clients by email, telephone, letter or face to face.

6. Wow your customer: a surprise will be remembered for a long time, be it good or bad. Ways to wow your customers with low cost, pleasing surprises.

To book a place please contact Amanda Hyde on 01387 270866 or book online at www.dgchamber.co.uk or email admin@dgchamber.co.uk

Cost: Members FREE; Non-Members £5