World-Class Welcome
Osta, Upper Craigs, Stirling
21 March

Increased visitor numbers from Europe means that it’s more important than ever before that our hospitality is top notch and sensitive to cultural tastes. This one day course in Stirling will give you and your staff some practical tips—and some new linguistic skills.

Led by an experienced trainer, the day features key facts, some useful French and German phrases and an informative insight into meeting and greeting European guests. The course will highlight eating and drinking preferences, cultural nuances and customer care advice to help participants understand and enhance the overall visitor experience.

All delegates receive a useful reference pack. Book your place now for just £30 per person by contacting Jill Brown on 01786 452108 or email: Jill.brown@scotent.co.uk